Our dynamic, high energy company is currently hiring for a Technical Support person. This is an excellent opportunity for a talented, experienced, customer focused person to get on board with a rapidly growing division within AbeBooks. To excel in this position you must be passionate about what you do, love to learn and grow and must have a positive attitude and a willingness to learn about both our industry and customer’s requirements.
Your primary focus will be to investigate and resolve technical problems as they arise. In addition to providing direct technical support to our customers and internals, you may also be involved in development work as we work to improve our product and the overall customer experience. You will build on our knowledge base and become a subject matter expert and main representative of our web-based tools. You will use ad-hoc SQL queries to help support customers. Your role will include significant involvement in the triage process, investigating and resolving bugs and technical issues. In addition, you will support and assist in the development of internal tools.
The ideal candidate will have strong SQL skills and enjoy working with large data sets, finding creative ways to extract useful data. Qualified candidates will have superior communication skills and be able to thrive in a dynamic, fast paced environment.
You’ll be working out of AbeBooks corporate head office located on the Gorge Waterway in beautiful downtown Victoria.
Must Have Skills
• Min. 2 years working in a technical environment & or relevant degree or diploma
• Strong customer focus, demonstrated through direct customer contact
• Demonstrated performance excellence - dynamic, enthusiastic and positive
• Superior organizational skills, attention to detail, and ability to prioritize
• Highly motivated and ambitious with an entrepreneurial attitude
• Strong knowledge of SQL
Nice to have Skills
• Programming Languages: Perl, HTML, Javascript, Java
• Experience using Agile development methodologies such as Extreme Programming (XP)
• Strong understanding of test-driven and test-first development with unit testing
• Working knowledge of highly available, highly scalable enterprise architectures (including web services, and service-oriented architectures)
• MySQL administration and replication
• Linux system administration (FillZ uses Centos which is a RedHat Enterprise derivative)
• Backup, Recovery and Monitoring (FillZ currently uses Cacti and Nagios)
Please direct all resumes to shaun@fillz.com or fax to Attention: Human Resources, 250- 475-6014.
Only those candidates selected for an interview will be contacted. We appreciate your interest in AbeBooks and FillZ!
About FillZ: Fillz.com is a recent addition to the AbeBooks family of companies & provides innovative inventory & order management solutions for online sellers. We’ve been in business since 2004 & are a rapidly growing division within the AbeBooks group of companies.
About AbeBooks: At AbeBooks.com, our mission is to help people find & buy any book from any bookseller anywhere. We are the world’s largest online marketplace for books with more than 110 million new, used, rare, & out-of-print books listed for sale by more than 13,500 independent booksellers in 53 countries.
At AbeBooks.com our mission is to help people find and buy any book from any bookseller anywhere. AbeBooks, the world’s largest online... [more]
