Move Canada, home of Top Producer’s innovative and award-winning products, has been serving the real estate market in North America for many years. By designing and developing the best suite of products on the market, Move Canada is at the forefront of both the real estate and software development industries!
We are one of the largest software development companies in BC and we offer an exciting, challenging and fast-paced environment where talented professionals can prosper. If you have a resourceful "can-do" attitude and you'd like to join a successful and innovative high-tech company, we'd like to hear from you.
If you proudly wear the title of user friendly computer techie, if you are a natural born troubleshooter and if it is rewarding when you are able to help someone with their computer woes, then you’re the right fit for our current opportunity! We are looking for Technical Support Representatives for our Telephone Support Centre in Richmond. We take pride in providing the most effective support in our industry, and our first-call resolution rate is world-class. This is an excellent stepping stone if you are starting your career in IT, or looking to move to a dynamic, innovative and expanding company.
Position Duties & Responsibilities:
• Responsible for providing telephone technical support to existing customers
• Answering phones in a prompt, polite and friendly manner
• Diagnosing and trouble-shooting software and hardware issues
• Promoting and selling various solutions and services
Qualifications:
• Excellent customer service skills, to include patience, empathy and a knack for understanding customer needs
• Excellent spoken English and verbal comprehension skills are essential
• The ability to diagnose and troubleshoot software and hardware issues
• Good working knowledge of operating systems (particularly Windows XP and Windows 7)
• Good working knowledge of computer network and Internet connectivity
• Industry-recognized computer certificate, diploma or degree preferred, but not essential
Move Canada’s total compensation package includes an annual starting salary of $36,000, potential to
learn additional commissions on product sales and upgrades, a comprehensive benefits program, and an RRSP contribution-matching program.
In addition we also offer a tuition reimbursement program to help support our employees in reaching their educational goals.
Our culture involves a professional/casual environment in which fun also plays a major part. Many company-sponsored events are held throughout the year and we also feature two Games Rooms complete with big screen satellite TV, foosball tables, pool table and more.
We believe in our people and provide them with a work environment that encourages personal growth and advancement. We are an equal opportunity employer that promotes a balanced lifestyle, and supports diversity. Our team is composed of an exciting mix of people from various backgrounds, reflecting the company's commitment to creating one of the best working environments anywhere.
To apply, please visit our website at http://www.movecareers.ca and select “Technical Support Representative” from the list of available positions.
Move | Top Producer’s innovative and award-winning products have been serving the real estate market in North America for many years. By... [more]
