Company Profile
Incorporated in April 2001, PC Helpline was founded with the vision of becoming a world leader in front line support in Computer and Internet related services. Your search for a highly experienced, customer centric provider of outsourced IT support is over! Four core divisions facilitate delivery of 24/7/365 help desk solutions to suit a variety of corporate needs and requirements:
• Connectivity (ISP, VoIP, and Cellular phone) Support
• Desktop Support
• Web Hosting Support
• Thin Client Application Support
We are delighted to point out that in June of 2006 PC Magazine recognized PC Helpline as an excellent and inexpensive resource for technical support by phone or online. Also, in September 2003, Consumer Reports named Easy Helpdesk (A Division of PC Helpline) as one of the top three independent providers of Computer Support in North America
Technical Support Representative — Call Centre
Overview: Working closely with our corporate partner's clientele, you will answer regular incoming calls from users across the globe. You will use your technical expertise to get to the root cause of the issues and deliver corrective actions. Having a strong background in customer service, you will understand the importance of solid speaking skills and providing a high level of customer service at all times.
The calls will vary in length and difficulty based on the nature of the technical issues. You will be working in a call center environment. Prior call center experience helpful, but not required. A strong customer service background, commitment and reliability is required.
Terms of Employment: Permanent - 37.5 Hours per week / Telecommuting will be considered
Salary: $12.00 to $15.00 hourly+ Benefits
Location: Victoria, British Columbia
Anticipated Start Date: ASAP
Education: Completion of high school, some college/CEGEP/vocational or technical training
Job Duties:
• Answer and log support requests
• Professional telephone approach
• Maintain and contribute to service level targets by providing prompt, efficient, effective and courteous handling of incoming calls.
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Representatives might be required to work Canadian Holidays.
Qualifications required:
• Customer service and technical support experience
• Professional and mature attitude as well as desire to learn new concepts and put them into practice
• Previous Inbound call center experience is preferred
• Must be a team player, with a positive can-do attitude and solid work ethic
• Excellent time management skills
• Have an aptitude for problem solving and accomplishing multiple tasks simultaneously
• Knowledgeable in PC hardware and software, Windows, MAC, DOS, Networking software/hardware, Mail Server Software, all forms of email and connectivity support. Web Hosting knowledge a PLUS
PC Helpline is a leading computer consultancy company that provides comprehensive round-the-clock technical support to companies and government... [more]
