Uniserve is one of Canada’s largest dedicated Internet communications companies, serving customers from coast to coast. As a result of continued acquisitions and growth, Uniserve is positioning itself as a Canadian leader in emerging markets that build upon our existing customers and networks to significantly extend and improve our service offerings.
We are expanding our Technical Support department in our New Westminster contact centre, and are looking for full-time candidates to join our team!
You will be responsible for:
•Responding to incoming telephone requests as a first line of technical support. This includes dialup, ADSL, Cable, VOIP, Long Distance, and other Uniserve products.
•Providing new and existing customers with technical information related to the best product and service solutions available.
•Ensuring all customer requests are responded to in a timely and professional manner.
•Helping customer identify their communication needs.
•Testing new Internet software and technologies.
•Various off-phone projects.
Your qualifications include:
•Strong technical and logical troubleshooting skills.
•Excellent oral and written communication.
•Strong interpersonal skills and a desire to add value to an energetic team.
•Ability to multitask in a fast paced environment.
•Interest in new products and technologies.
•Desire to help the customer and deliver service excellence.
The starting salary is $13.50 per hour and a salary review will be conducted after 3 months of employment.
If the opportunity to work in a fast paced, 24/7, customer-oriented, technically challenging environment appeals to you, please email your resume to: recruitment@uniserveteam.com
Thank you for your application, however, only those who are qualified will be contacted.
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