User Researcher

User Researcher

Hootsuite is looking for a User Researcher to join our fast paced Vancouver office. This role will be responsible for leading primary user research projects to understand our customers’ behaviours and motivations. You will be responsible for providing insights on how to make our user’s experiences more intuitive, usable, and satisfying, and will collaborate with cross-functional teams including Product Managers, Designers, and senior stakeholders.

You have experience with a variety of methodologies and products, choosing the optimal methodology and communication plan for each initiative. You excel at creating artifacts that inspire and aid user centered design. You communicate your findings in a clear and impactful way, advocate for users’ needs and user experience research within Hootsuite, and incorporate design thinking into your recommendations.


  • Identify the research needs for product design initiatives.
  • Design and conduct primary and secondary research across product lifecycles to understand customer needs and interactions, including ethnographic research, interviews, personas, and workshops.
  • Draft recruiting screeners, and define neutral testing scenarios.
  • Setup and maintain a user testing lab in the Vancouver office.
  • Design and conduct user research studies, including lab-based usability studies.
  • Analyze session recording footage, identify and log potentially relevant clips, edit and produce highlight reels.
  • Document and communicate findings and recommendations.
  • Maintain an up to date knowledge of trends and research in website usability.

Required Skills & Experience:

  • MA/MS in human factors, psychology, market research or related field.
  • 5-7 years of experience conducting primary research in a professional setting.
  • Experience with a range of research methodologies with a passion for quantitative approaches.
  • Experience driving research projects that involve survey creation, data collection and analysis.
  • Demonstrated ability to clearly visualize and present research insights.

    Date Posted:
    Jun 25, 2014 3:03 PM PDT
    HootSuite Media, Inc.

    HootSuite Media, Inc.
    Vancouver, British Columbia, Canada

    HootSuite is a social relationship platform for businesses and organizations to collaboratively execute social media strategies across multiple social networks from one secure, web-based dashboard. Launch marketing campaigns, identify and grow audience, and distribute targeted messages using HootSuite’s unique social media dashboard. Streamline team workflow with scheduling and assignment tools and reach audiences... more