Jon Lam - Fishing where the fish are

Jon Lam sat in a cubicle hating his accountant job until he took a thousand dollars and started his own tutoring business. That one-person operation became Ph03nix New Media a hot and up and coming game company employing 15 people that's based in Calgary.

If nothing else Lam suffers from a definite clarity of purpose 

"I knew I would be an entrepreneur from high school," said Lam. His father started restaurants and picture framing businesses while his mother ran her own accounting practice. After he got his Bachelor of Commerce-Accounting from the University of Calgary he articled doing small business audits soaking up the details in their balance sheets.  

"It took me a year to figure out I hated accounting."

Tutoring was a part-time job for Lam in high school and university and it wasn't long until he he had 12 tutors working for him helping students out with their science and math homework. 

While running his tutoring business he realized the biggest problem for his clients were foundational skills. As a side project he developed a game to help his clients learn the basics. His "aha" moment came in video-testing the game with children. With a camera trained on a young child he finished over 400 questions in a half hour. With his father calling him to dessert you can see him weighing the pros and cons. Should I go eat dessert or continue to play this game? He chose to play the game. 

He changed the name of his company to Ph03nix New Media, Ph03nix being his gamer handle on Starcraft. 

Initially it was difficult to get funding. He was a former accountant with no experience who wanted $500 000 to get a game off the ground. Needless to say it didn't go well. 

He knew then that he had to prove that he could make a successful game. Lam saw the hidden object game market was ripe for a themed take and he was tired of waiting for funding so he created Curse of the Pharaoh. It was an Egyptian take on the hidden object genre that was eventually distributed through Big Fish Games. The game was successful and Ph03nix got a three game deal with Big Fish. Curse of the Pharaoh 2 shipped in April and Curse 3 is set to ship tentatively in October. 

With their first success out of the way Lam had the most important currency in the game development world, credibility. 

They moved to the casual MMO world with TRZZ a hip-hop themed casual MMO. They just closed $300 000 from the Telefilm New Media fund and have raised $1.7 million in all. 

The game has 7500 users and is still in the process of determining a business model. 

"We think TRZZ is going to bring the hip hop community into the casual MMO world." 

The decision to make TRZZ was not something they rushed into. 

"We like going into really hot markets and finding ways to take over and differentiate ourselves. We like fishing where the fish are."

As casual game developers Lam and Ph03nix have been to Casual Connect in Seattle three times. The first time everyone was really nice and they learned a lot. The second time around they had their deal with Big Fish and the third time, which just happened in July, everyone wanted to know what they were doing. 

"If you're in that space space you should definitely go."

Ph03nix is set to roll out an iPhone division in the next month. Called project-I the details were scant at press time but when it comes out it should be exciting news for iPhone developers across Canada. 

Given Jon Lam's shrewd business sense his iPhone division will be worth keeping an eye on. 

 

 

Harvard's Nieman Journalism Lab profiles Tracer

Calgary based startup Tynt and their product Tracer were blogged about by writer Zachary Seward at the Nieman Journalism Lab.

The Nieman Journalism Lab is an extension of Harvard's Nieman Foundation and one of the better places on the internet to discuss the future of journalism and publishing. 

The article focuses on Tracer and how it is creating a new metric that measures reader engagement. Tracer tracks copy and paste activity and automatically adds a link back to your content when it is pasted somewhere else.

Like so

Read more:http://tracer.tynt.com/faq-general-product-info#ixzz0MnaXwHTb
Under Creative Commons License:Attribution No Derivatives

Tracer put that in because I copied what last sentence from the Tynt FAQ. Seward explains. 

You can imagine why that would appeal to publishers, and though Tracer only launched on March 1, clients already include Politico, the New York Daily News, Hearst Corp., Time Inc., The Wall Street Journal, and the Pittsburgh Post-Gazette.

Then cuts to the chase.

In truth, it’s annoying, if not a dealbreaker, to find unwanted text attached to what you’ve copied. And the referral traffic from such links is, by all accounts, modest. But I’m much more impressed by Tracer’s backend, which allows publishers to see which pages — and, even better, which parts of those pages — are most frequently copied.

The attribution feature is a mite annoying but it is a feature that can be turned off. Seward is right in that the backend of Tracer is where the magic happens. By being able to track who copied what and where publishers can get a handle on that nebulous thing called user engagement.

Anyone with a mild addiction to web analytics will love this stuff, as it reveals new data about how readers engage with content. I’m not as clear on how publishers might adjust to the information.

If you're a Tracer user, what's your take on the product? If you're an online publisher and don't use Tracer does this product interest you? 

How hacker investors could save the media

I'm conflicted. 

On one hand I agree with Clay Shirky.

“If the old model is broken, what will work in its place?” To which the answer is: Nothing. Nothing will work. There is no general model for newspapers to replace the one the internet just broke. (link to essay

On the other I believe that large media organizations (newspapers and broadcasters) are important to democracy. They have the clout to get access, a legacy of fact-checking and the money to afford lawyers. These are not unimportant details.  

So with no general model to replace the work that broadcasters and newspapers do (or did), what do we do? Don't worry, I have a cockamamie plan to save it all. 

Here are some facts and assumptions grouped together in bullet form. 

  • The Internet is a disruptive technology that has mangled the profitability of large media companies.
  • Media companies are going through what Clayton Christensen calls the Innovator's Dilemma. The successes and capabilities of successful businesses can actually become obstacles in the face of changing markets and technologies. 
  • It is often entirely rational for incumbent companies to ignore disruptive innovations since they don't compare well with existing technologies or products. 
  • The deceptively small market available for a disruptive innovation is often very small compared to the market for the established technology. As an example, online ad sales for newspapers are a pittance to the money they make selling display ads in the paper. Sales staff have no incentive to push advertisers online. 
  • Small startups are able to prove assumptions much faster and cheaper than any large media company ever could. This is especially true in an online environment because the barrier to entry and the cost of failure is so low. 
  • Institutional investors (think Ontario Teachers' Pension Plan) and extremely rich people devote a certain percentage of their vast Scrooge McDuckian towers of money to early-stage companies in the interest of generating a return through an eventual exit (IPO or sale). This is venture capital. 

Here's the plan. 

If you're a large media company scrounge up a bit of money - anywhere from  $5 to $100 million. Take that money and create a seed-stage startup funding firm with a focus on finding, funding and developing the best early stage online journalism, online advertising, social media, video streaming, geo-location, e-commerce and mobile startups. 

This seed-stage startup funding firm would take a page (okay the whole playbook) from hacker investor firm Y Combinator. Y Combinator was founded in 2005 by Paul Graham and has funded 80 startups in that short time. They are an incredible success story. Some of the companies they've invested in include;

  • social news service reddit (purchased by Conde Nast)
  • blogging by email service Posterous
  • social geolocation service Loopt
  • blog comment web service Disqus
  • live video streaming and chat service Justin.tv

Here's the amazing part of Y Combinator, they barely give out any money at all. Typically $5000 + $5000 per founder and rarely more than $20000. In return they look for a small stake in the companies they invest in (between 2% and 10%).  But the money isn't even the biggest part. 

"The most important thing we do is work with startups on their ideas. We're hackers ourselves, and we've spent a lot of time figuring out how to make things people want. So we can usually see fairly quickly the direction in which a small idea should be expanded or the point at which to begin attacking a large but vague one."

Creating a community that would help entrepreneurs refine their ideas and marshall them through the startup process would be half of the value in creating this firm.

This firm would have to be completely spun off from the parent company. A key to the Y Combinator is their hands-off approach.

"We try to interfere as little as possible in the startups we fund. We don't want board seats, rights to participate in future rounds, vetoes over strategic decisions, or any of the other powers investors sometimes require. We offer lots of advice, but we can't force anyone to take it. We realize that independence is one of the reasons people want to start startups in the first place. And frankly, it's also one of the reasons startups succeed. Investors who try to control the companies they fund often end up destroying them." (find everything I quoted at Y Combinator about page)

Will this approach guarantee double digit profit margins and top down control? Extremely unlikely. But if large media companies want to be relevant going forward they're going to have to adapt and change. Identifying great ideas, the best entrepreneurs, helping them along, creating becoming a part of those companies is a drastic difference from what big media does 

This strategy takes one of their greatest disadvantages, their slowness to adapt and farms it out to the fastest people out there. It's too bad those large media companies spent the last 15 years using all their cash to buy up other large media companies. If they hadn't done that they might have some cash laying around. 

Will these new companies cannibalize their existing online operations? Yes, that's the point. If any other type of organization ran the websites that the large media corporations run as standalone operations they'd be laughed out of business school. They've never made any money and I doubt they ever will. 

I loved the hacker journalist meme that ran through the online journalism world (you know, last month) and while it's awesome that the Chicago Tribune has hired a person the calibre of Brian Boyer, it's a drop in the bucket. Imagine dozens of companies and thousands of entrepreneurs devoting their time, energy, money and ideas to figuring out this problem. 

There it is. It's not the best plan but it's certainly not the worst. What do you think?

This story was also posted on my blog, duncankinneyblog.com.

#nextMEDIA - Links, quotes and tweets from Twitter, Facebook, LinkedIn: Anyone Else Having Trouble Keeping Up?

Links

Panel discussion with:

@uncollected liveblogged the panel. (Click here)

Quotes

"The things that work the best are largely dependent on the people behind them," Maggie Fox

"We are starting to see this community manager role develop within an organziation" "You have to be a social person to be a part of this" - Maggie Fox

Dario Meli and Invoke Media created a Linkedin group for Twitter developers and they administer that group, positioning them at the centre of that community.

Question from the audience - What are top three twitter tools you use. The panel - Hootsuite, Tweetdeck and Twitterfon 

"The tracks you leave across the internet are just as important as your own website," Kris Krug

Tweets

@mikekasprow Social Media isnt a thing!!! It is, and has always been the very nature of the internet...#nextmedia

@tonywalsh Maggie Fox, CEO of Social Media Group, says if someone asks her to make them a viral video, she'll punch them in the face. #nextmedia

@nitchblog "If you constantly give more to the system than you take out of it, you will be successful in your endeavours online" - Kris Krug #nextmedia

@lisannepajot Kris Krug is an awesome moderator. Like how he focuses the conversation on the practicalities of social media. #nextmedia

@digallo Should not force 'Social Media' for the sake of being in this area. #nextmedia

#nextMEDIA - Links, quotes and tweets from Interactivity, Creativity & Web Domination keynote

Links

Janet Kestin, Co-Chief Creative Officer at Ogilvy Toronto.

She was part of the Dove campaign for real beauty. Her presentation involved web video initiatives like the Evolution commercial and Waking Up Hannah (a short interactive film).

@uncollected liveblogged the keynote. (Click here)

Quotes

The Evolution feature was "like an atom bomb," it is "the most seen branded viral video ever." 

Evolution was a web only feature and it "delivered an ROI better than what we would have had during the Superbowl." 

"Advertising, when it works, is all about understanding your audience."

"Lack of faith is why marketers aren't running to spend huge amounts of money on the web yet." 

"There is not many people hitting the sweet spot between digital and traditional marketing, but the ones who do are so cool I almost can't stand it."

Tweets

@invoker Janet Kestin from Ogilvy. Smart, innovative, creative keynoting. I really like her and her teams fantastic work with Dove. #nextmedia

@nitchblog Kestin on being experimental: "Research is a giant achilles heel in many cases to creativity" Interesting thought... #nextmedia

@superblue Listening to Janet Kestin from Ogilvy Toronto at#nextMEDIA - worth giving up a Sunday morning for.

@digallo Clients, interactive and digital agencies that are taking chances are doing the best work #nextmedia


#nextMEDIA - Links, quotes and tweets from Who Cares About Interactive Storytelling?

Links

A panel discussion with

Examples of interactive storytelling from the panel.

Quotes

James Milward spent $12 000 creating the Secret Location portfolio piece and won multiple awards and spun hundreds of thousands of dollars of work out of it.

Stories range from passive (films) to interactive (videogames) - James Milward

"Individuals are becoming much better storytellers," Mike Kasprow

"Telling a good story is about having a beginning, middle and end and having compelling characters," Kirsty Hunter

Tweets

@stitchmedia Interactive storytelling: We are able to tailor to our audience and have them influence the story. - Evan.#nextmedia

@stitchmedia "If you are passionate about something, you will feel like you want to get involved." Kirsty at interactive storytelling #nextmedia

@stitchmedia "interactive does not mean clicking, it means engagement." Mike at storytelling #nextmedia

#nextMEDIA - Links, quotes and tweets from Digital Cult to Digital Culture

Mike Farrell's focus is answering that age-old question. What the hell are those kids thinking?

Links

Mike Farrell is the director of strategy and research with Youthography. You can find out more about him here (scroll down). 

Quotes

9-13-year-olds aggregate time spent online is more than time spent watching television. 

"the dvd player and high speed internet have become the tv our times with mass saturation for both"

"34% of 9-34 year-olds want a smartphone"

Texting is the most used feature on cell phones far outpacing "browsing" or "playing games"

Roughly 50% of young people don't care what screen they watch their content on, they just want to like it. 

Only 7% of Canadian tweens (9-13) do not play video games. 

Canadian youth spend an average of 33 minutes a day on social networking sites/communities 

"Paris Hilton is no Grace Kelly because Paris Hilton is the epitome of high performance art."

"Good brands share themselves with their consumers - or control is taken away"

"The death of binary culture. There is no such thing as one opinion that is valid"

Tweets

@ollielindsay 43% of 14-34 year olds like when a tv show has a single sponsor and there are almost no ads except by that one sponsor.

@stitchmedia With rampant technological advances, there is a resurgent of old-school marketing.

@ollielindsay Ethics of brands matter much more to people aged 14-34.

#nextMEDIA - Links, quotes and tweets from Strategies for Everything with Alexander Manu

Warren Frey's article on Alexander Manu's keynote presentation is up. Here is some additional context. 

Background

Alexander Manu's wikipedia entry. Manu's blog

Quotes

"lack of agility is what characterizes the elephant"

"the new dreamcatcher is the iPhone" 

"location based services will likely be the greatest source of monetization for web 2.0"

"create media to create engagement"

"how to transform a crowd into an audience" Magic and participation 

The greatest biz opportunity is what's around me right now"

"Every company with audience is in the media business" 

"The business plan is how you make money. The business model is how you make the money.

"technology cannot be monetized only behavior can" 

"Innovation is the constant and business is the variable"

"The greatest biz opportunity is what's around me right now" 

  • data
  • info
  • knowledge
  • wisdom - These 4 things are what location apps can provide. He uses crowdsourcing and location owners to acquire the data.

Tweets

  • @semmerson strategic foresight is not about what people are doing, but what people are about to do. alexander manu at#nextmedia
  • @adamfroman Listening to Alexander Manu at #nextmediatalk about strategic foresight and innovation - awesome articulation
  • @nitchblog "The greatest example of disruptive business is the app store" - Alexander Manu#nextmedia
  • @nitchblog "Technology cannot be monetized, only behaviour can" - Alexander Manu. This guy is a soundbyte machine!#nextmedia
  • @mattdipaola Blown away by Alexander Manu this morning on everything 2.0. Brain is reeling from it. So good.  

Techvibes @ NextMedia Banff

Techvibes crack reporting team is out for NextMedia Banff in force with @Techvibes (Rob Lewis), @freyburg (Warren Frey) and @DuncanKinney (self-explanatory) covering this exciting event. We'll be tweeting where we can and we'll be sure to use the #nextmedia hashtag when relevant. 

If you're not here, we will do our best to get the message out about what's on. This conference promises some entertaining and visionary discussions on the future of digital media from ad agencies, legacy media, production companies and regulatory agencies. Check out the speaker list here

 

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